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Most questions are covered below. If yours is not, we are on the phone around the clock.
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What do you need?
Booking & tickets
Fare types, e-tickets, names on reservations and what happens after you pay.
Changes & refunds
What you get back, how long it takes, and the 24-hour courtesy window.
Baggage
Carry-on and checked allowances, oversized items and what not to pack.
Accessibility
Wheelchair spaces, boarding assistance, service animals and companion fares.
Payment & fees
Accepted cards, our service fee, currency conversion and receipts.
Contact support
Phone, email and chat — staffed around the clock, every day of the year.
Frequently asked
The questions we get most
Still stuck?
Call +1 (800) 240-6993 — 24 hours a day, 7 days a week. If you are travelling today and something has gone wrong, phone rather than email: we can rebook you while you are still on the platform.