Manage trip
Your Booking,
In Your Hands
Look up your reservation to change dates, cancel, resend tickets or update traveller details.
Find your booking
Use the reservation number from your confirmation email and the surname of the lead traveller.
Prefer not to look it up? Call +1 (800) 240-6993 — 24 hours a day, 7 days a week.
What you can do here
Change your dates
Move to a different departure, subject to your fare rules and any difference in fare.
Cancel a booking
Cancel and see exactly what comes back — refund, travel credit, or nothing on a Saver fare.
Resend or download tickets
Get your e-ticket sent again, or download a PDF copy for your records.
Update traveller details
Correct a spelling, add a contact number, or record accessibility requirements.
Add seats or upgrades
Reserve seating, add a Roomette on an overnight service, or upgrade your class of travel.
Request a receipt
A full VAT-style receipt for expenses, itemising the fare and our service fee.
Travelling today and something has gone wrong?
Call us rather than using this page. If the carrier has delayed or cancelled your train we can rebook you onto the next service at no cost, or refund the full fare — including on a Saver ticket — while you are still at the station.